Why we make the Internets safer!

Since it is National Customer Service Appreciation Week we decided to do some special things this week to show our customer service team here at InternetSafety.com how much we appreciate the work that they do.  We handed out gifts, had free drinks and snacks, and provided breakfast each day.  Here are a few pictures from the Car Wash and Pie Throwing activities.

Car Wash:

The R&D team pitched in and offered to wash the cars of the customer service team.  Here are some pictures:

Pie Throwing:

Each day our Customer Service Manager took a pie to the face from one of our customer service team members.

One of the great things about what I do is that not only do I get to work with a great team on a great product, but that product also has a profound effect on people.  Sometimes a simple reminder of this is what I need when the busyness of the day-to-day makes me forget this.  I just received the following from our Internet Marketing Manager.

I’ll keep this brief but I have to share my recent interaction with a customer. Our PR firm on Monday let us know about an opportunity with a TV station in Houston for Safe Eyes Mobile. Long story short, we send out an email to Houston customers asking if someone there can appear on the show, tomorrow morning. I get an email reply from a customer who has since moved to San Antonio (three hours away) but wants to do the show anyway. The customer, Stephen Conroy, uses both Safe Eyes and SEM, and is so fired up about what we do and what our products have done for him and can do for others, that he is willing to at the drop of a hat ask off of work and drive six hours round trip just to talk about the difference our product has made in his life in the hope of reaching others.

I just think its amazing that our products inspire that kind of loyalty and enthusiasm in our customers and wanted to share. Please forward to anyone in your departments you think would enjoy hearing about this.

Someone caught this here at InternetSafety.com this morning.  I don’t think we have ever seen that many calls waiting at one time. Turns out that there was some sort of problem with the phone system where it had called itself over and over again.  Its a good thing too since everyone in the office at the time was standing watching the number of calls waiting go up instead of answering the phone!!

I have been doing quite a bit or reading and studying of companies that provide top-shelf customer service.  This has led me to quickly see examples of good and bad customer service in every day life.  (This includes my company where big changes are the works!!)  I had a great customer service experience last night that I wanted to share:

The family and I decided to finally give the Paisano’s pizza place that recently opened near our home a try.  We order some garlic bread and the Paisano’s Favorito pizza.  When the pizza arrived the waiter said that the dough had not risen correctly and that he had reordered the pizza for us and it would be ready in a few minutes.  The “bad” pizza was edible and we ate it while waiting for “good” pizza to arrive.

I was instantly struck with the fact that he had not waited for us to complain to order a better pizza.  He not even pointed out the problem and waited to see if we would want another pizza.  He just took it on himself to fix the problem even before we knew there was one.  Great customer service!